return/exchange policy

We get it, things don't always work out! We're here to help get it right! Please carefully review our Return or Exchange Policy and Instructions below before sending your item back. 

Feel free to call us at 919-553-2223 or email shop2heartsboutique@gmail.com with any questions. 

Exchanges:

Please note that an exchange is only for the exact same item in a different size. Be aware that our items often sell out very quickly!

  • Exchanges must be made within 14 days of the original purchase date.
  • The item you are returning must meet all of the return guidelines below.
  • Please place a new order for the correct size of the same exact item.
  • Ship your return item back to us including your new order number for the exchange inside your return, and we will process a full refund to your credit card (minus any  Return Label fees) once we receive the returned item.
  • If we are currently sold out of the size you need, we are unable to process an exchange and you should refer to the Return instructions below. 

     

    Returns:

    • All Basics, Leggings, Accessories, Beanies, Bras, and Final Sale items  are not eligible for return or exchange. Items discounted 40% or greater will also be considered Final Sale. No exceptions.
    • Returns will be credited with an electronic store credit ONLY for the original purchase price.
    • The term "Final Sale" means an item can not be retuned or exchanged. 
    • All returns must be received within 14 days of the original purchase date.
    • Unworn, unwashed, unaltered items may be returned as long as the original tags are attached.
    • Shoes must be in the original box and shipped back in an exterior, protective shipping box.
    • If items are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached, received beyond 30 days from the order date or that are Final Sale, they will not be accepted. We will contact you to pay to ship them back to you or we will donate them to charity after 30 days. 
    • All Black Friday orders are marked Final Sale and are not eligible for Return or Exchange. 
    • All shipping costs are non-refundable as they are paid to a 3rd party.  

     

    Shipping back your order:

    We do not provide free return shipping.  

    • Please ship returns to: 181 NC HWY 42 E Clayton, NC 27520
    • We are not responsible for any returns that may be lost or damaged in transit. 
    • All returns will be processed within 1-5 business days after receipt. You will receive an email confirmation with your store credit once we have processed it.

     

    Something Wrong?

    Upon receipt, please inspect your order immediately. 

    • If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at shop2heartsboutique@gmail.com so we may address the issue. 
    • We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed it or worn it. 
    • We inspect every single item that comes through our store to try to avoid such issues wherever possible.

     

    We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors.